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Service & Support

Your first point of contact for OGP accredited service is through your local OGP Representative. Click the “Find-a-Rep” icon to the right to find yours.

OGP Maintenance Agreements

Keep your system in like-new operating condition with an on-site Priority Services maintenance agreement.Priority Services

Hardware Maintenance Agreements (HMA) provide semi-annual preventive maintenance and calibration for each covered system.

HMAs are attractively priced compared to on-demand service, and qualify for a 15% discount on spare or repair parts and priority scheduling for emergency service calls.

Software Maintenance Agreements (SMA) provide for free periodic service pack updates for any and all systems at a single site, and access to priority services from OGP staff. SMA holders also qualify for big savings on measurement software upgrades.

HMA Priority Services are offered in three levels to match the measuring envelope and array of sensors to be certified on your system.Level 1 – Covers bench-top video systems with one standard sensor.

Level 2 – Covers mid-range floor model systems with up to two standard sensors or one advanced sensor.

Level 3 – Covers large travel floor model systems with up to two standard sensors or one advanced sensor.

All three levels include two on-site service visits per year by an ISO 17025-2005 certified Field Service Technician, including:

  • As Found performance baseline testing and report
  • Cleaning and mechanical preventive maintenance of the ways and optics, and back-up of configuration files and system parameters
  • Calibration of the optical system and X,Y,Z axes, using NIST Traceable calibration artifacts
  • ISO 17025-2005 calibration report
  • As Left performance report, including calibration results and written report of any additional service recommendations

Additional sensors can be added to the HMA plan for a small additional fee.

Standard Sensors Advanced Sensors
Video TeleStar Laser
TP20 or TP200 Touch Probe Scanning Probe
TTL Laser Feather Probe
DRS Laser Rainbow Probe

Preventive Maintenance

Preventive Maintenance includes confirming proper operation of the system motion, optics, lighting and sensors, recommended cleaning and service for all mechanisms, and backing up configuration and parameter files.

Motion

  • Check, clean, lubricate and align lead screws / rod drives
  • Scale reader head alignment check / adjustment
  • Confirm motion acceleration and velocity within normal range

Optics

  • Camera Coaxial and Rotational alignment
  • Parfocalization
  • Video brightness and contrast
  • Zoom lens calibration
  • Field of view calibration

Lighting

  • Confirm normal operation

Electronics

  • Confirm power supply voltages
  • Check and clean all filters and fans

Sensors

  • Confirm proper operation of all sensors and deployment mechanisms

Documentation

  • Record as-found and as-left condition of system

Calibration

System calibration includes performing a baseline as-found accuracy test for the X, Y and Z-axes, and a calibration of each axis using the recommended artifact.

Baseline

  • X,Y Accuracy
  • X,Y Repeatability
  • X,Y Hysteresis
  • Z Accuracy
  • Z Repeatability
  • Z Hysteresis

Calibration

  • Z Cert
  • Z Verify
  • X,Y Cert
  • X,Y Verify

Calibration Report

Software Maintenance Agreements provide for free periodic service pack updates for any and all OGP systems at a single site, and access to priority support services from OGP applications engineering staff. SMA agreement holders also qualify for big savings on measurement software upgrades.Want to Upgrade your Software? Become part of our Priority Software Maintenance Program for the best prices and the most up to date information.

Be the first to know about software updates, upgrades, and special offers that will keep your OGP system up and running at peak efficiency. Get rewarded for your loyalty with the lowest prices available on: Version Upgrades and Application Related Training.

SMA Features and Benefits

  • Access to Factory Application Engineers
  • Updates available within your latest service pack
  • Upgrades to new versions of software at great prices
  • Site-wide coverage for all OGP Metrology Software
  • Significant discounts on: version upgrades, version upgrade-related hardware purchases, application related training

Save over 40% on Software upgrades with an SMA!

*Discounts may vary